Terms of service

Effective Date: February 24, 2026

This Shipping Policy explains how Alistodepot handles order processing, shipping estimates, tracking, split shipments, restricted delivery situations, and shipment-related concerns.

1) Shipping Coverage

We ship to U.S. addresses. Some products may be limited by carrier rules, product size, item weight, supplier availability, destination access, special handling needs, or shipping restrictions.

2) Order Processing Time

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Processing may take longer if an order requires payment verification, inventory confirmation, supplier coordination, address review, fraud screening, special handling, or carrier scheduling. If a delay occurs, we will contact you using the information provided at checkout.

3) Estimated Delivery Times

After dispatch, estimated delivery times are generally:

  • Standard shipping: 3–7 business days
  • Expedited shipping: 2–5 business days, when available
  • Oversized, supplier-direct, or special-handling shipments: timing varies by carrier, supplier, destination, and delivery scheduling

Delivery estimates are not guaranteed. Weather, holidays, high-volume periods, carrier delays, supplier delays, incorrect addresses, delivery access issues, and freight scheduling may affect timing.

4) Tracking Information

Tracking details are emailed once a shipping label or delivery booking is created. Carrier scans may take up to 48 hours to appear after the carrier receives the package.

5) Split Shipments

Orders with multiple products may ship separately. If this happens, you may receive more than one tracking number.

6) Oversized, Supplier-Direct, or Special-Handling Items

Certain items may require freight delivery, supplier-direct shipping, appointment delivery, adult signature, curbside delivery, liftgate service, or special handling.

If visible damage is present at delivery, note it with the carrier and take photos immediately before disposing of packaging.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an order is delayed, returned, or undeliverable because of an incorrect or incomplete address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Orders

If your order arrives damaged, is missing, or is significantly delayed, contact support@alistodepot.com within 7 days of delivery or the expected delivery date.

For oversized or freight deliveries, visible damage should be reported within 48 hours whenever possible.

Please include:

  • Order number
  • Tracking number
  • Photos of packaging and product damage, if applicable
  • A short explanation of the issue

Shipping Support
Alistodepot
2737 N Main St, Ste 200, Walnut Creek, CA 94597
Phone: (559) 295-5705
Email: support@alistodepot.com